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| Kevin Dow - UNIVERSITY OF NOTTINGHAM NINGBO CHINA (Authors) |
| 1365 - ANALYZING THE RELATIONSHIP BETWEEN PRODUCTIVITY, SERVICE QUALITY, CUSTOMER SATISFACTION AND FINANCIAL PERFORMANCE IN THE US AIRLINE INDUSTRY |
| Friday, June 22, 2018 - Slot 6 (09:00 - 10:30) - University Square Building / HT-300-GT |